It is important to understand how to manage your Channels. This is where you will create, edit, and remove each of your Channels.
Table Settings
Table settings allow you to preset your table with only the most relevant columns to you. You can remove or add data fields as well as reset to default display of all columns set for your account.
Note: the customizations are unique to each individual and updates are not reflected for others in the organization.
To Remove:
Click the gear icon
Toggle the columns you no longer wish to appear
The settings will be automatically save and appear each time you log in
To Add:
Click the gear icon
Toggle the columns you want to add
The settings will automatically save and appear each time you log in
Default Settings:
Click the gear icon
Toggle the Reset to default button
Note: Reset to default will revert back to the organization Settings
The settings will automatically save and appear each time you log in
Sort
Categories in the Channel table can be sorted by ascending, descending or table default order.
To Sort:
Click the arrow button for desired Channel heading
Select Ascending, Descending or Table Default Order Option
Filter
Use a filter to narrow down to a specific subset of Channels.
Channel Status: The status of each Channel
Active Channel: the Channel is active and is in use
Awaiting Contributors: no videos have been completed and uploaded into the Channel
Ready! Make Active: videos have been received and ready for review. Once reviewed, the Channel can go live
Updates Ready - Please Publish: changes have been made to the Channel configuration (ie new videos added, prequalify questions, widget configuration etc). Take action to review and republish the change
Inactive Channel: the Channel is no longer active
Not Yet a Channel: the job role exists in your ATS but has not been created as a Channel
No Longer Live in ATS: the job role is no longer an active role in your ATS system
Owner
Filter to see all Channels owned by a specific user.
To filter:
Click the filter button on desired column
Select your filter options
Click Ok to filter or Reset to return to original defaults
Active
The active column gives you quick access to publishing, updating, and deactivating your Channels. Each time a change is made to the Channel configuration the Channel needs to be refreshed. When a Channel has updates the refresh icon will become active.
To publish Channel:
Identify Channel to publish
Once all settings have been configured the Publish button will appear
Click Publish button
Each time a change is made to the Channel configuration the Channel needs to be refreshed.
To refresh Channel:
Identify Channel with updates
Click the refresh icon
Note: it’s important to review Channels that display the refresh icon to ensure desired changes are published
To make Channel inactive:
Identify Channel to make inactive
Toggle the Channel to inactive
If you create a Channel you no longer would like to use you can archive the Channel so that it’s not in your Channel table display.
To archive Channel:
Identify Channel to archive
Click the Recycle icon
Optional: toggle the Show archived channels in bottom right corner to see full list of archived channels.
Note: archiving a channel also deactivates it if its live; you will still be able to filter by archived channels in Content Library and Talent, if any videos or candidates arrived from that channel
To unarchive a Channel:
Toggle Show archived channels
Identify Channel to unarchive
Click the clock icon
Quick Links
Distribution Link: the link to the live Channel. The Channel must be live to copy and access.
Preview: the link to preview the Channel. Submissions will not be recorded in Preview Mode. You can generate the Preview by publishing the Channel or Generating the Preview in the Channel settings. This should be used during the review process to keep analytics clean.
Download QR Code: download a QR code for an individual Channel
Note: This will download an SVG file. If looking to include the QR code in a PowerPoint or slides deck you may want to convert to a jpg or png file.
To Subscribe:
Identify Channel to subscribe to
Click megaphone icon
Check box next to each event and notification type you’d like to receive
Name
The name entered into the Name column will display in the title for the Channel widget and Company Feed.
To update Name:
Click Channel name box
Enter your desired Name
Note: If your ATS is integrated with Wednesday the Name column will automatically be prefilled with your available job roles. You can choose to rename a column if desired.
Refresh Channel if change is made after Channel has been published
Builder
You can easily build and customize channels to suit your needs. The first time you open the builder for a new channel, the Video Selector will open. You can select multiple Videos, and they will be sorted according to their prompts and a Channel with default styles will be generated.
Important: After you are finished making changes, be sure to Republish your updated Channel.
Channel Build
Add Videos
To add Videos to your Channel:
Click the Channel Builder
Click on the Video(s) you want to include in your Channel
Optional: search for Videos in the Search Videos box
Optional: Filter by available options
Click desired filter
Select data point for the dropdown
Repeat i & ii until all desired filters are set
b. Click the Add # Button
Channel Name
You can change the Channel name display.
To Change Channel name:
Click the pencil icon in the right hand screen next to the Channel Name
Enter the new name
Click checkmark icon
Adjust labels
You can relabel multiple fields in your Channel display.
Note: this will only affect this Channel and not adjust specific attributes of the original Videos.
To change labels on Videos or Contributors:
Click the desired pencil icon next to the text you wish to adjust
Enter the updated display text
Click checkmark icon
Add Additional Videos
To add additional Videos after the initial Channel is created:
Click + Add Content to select more Videos for the Prompt
Select desired Video(s)
Click add + button
Reorder
You can rearrange and reorder both your videos and your Content
To reorder:
Click the Video or Prompt you want to move
Drag and drop into the desired order
Note: you can also move Videos from one Topic into a different Topic by following steps above
Add New Topic
To add new Content after the initial Channel is created:
Click + Add Topic to select more Videos for the Topic
Click the pencil icon to name your Topic
Click + Add Content
Select desired Video(s)
Click add + button
Delete Video or Topic
You can remove a Video(s) or Topics for a Channel once they have been added.
To delete:
Click the trash can icon next to the Topic or Video you want to remove.
Settings
Channel Info
You can edit the Channel Name under the Channel Info box
Channel Type can designate what type of Channel you are creating (Internal, Recruiting, Employer Brand, DE&I, ERG, Social)
Options
Channel Conversion represents what action you want your audience to take after they engage with your content.
Update Channel Conversion:
Select preferred Channel Conversion from dropdown list.
Redirect Candidates to alternate page will allow you to send them to a desired page. This is often used to direct back to the external job req on your career site.
Select the desired Call to Action from the dropdown list
Options include: Free Text, Apply, I’m Interested, Learn More, or Schedule a Call
Enter Alternative page URL of the page you want to direct them to
No conversion (view-only Channel) will have no Call to Action. It will just be a viewable Channel.
Cover Image
The still image that appears at the beginning of the Channel
To Change Cover Image:
Select from the preset list of options or click Upload to add a custom image
Branding
The branding of the Channel will automatically default to the company branding settings. You can set Channel specific branding (logo, page color, and accent color).
Channel Specific Logo will only display on this Channel.
Click Upload button
Select logo
Page Color will set the background color of the page.
Click Choose Color button
Select desired color
Accent Color will set a banner color
Click Choose Color button
Select desired color
Widget Configuration
If your organization uses the Wednesday widget, this section directs which webpage the Channel should appear on within your site.
Note: additional set up is required to enable the Wednesday Widget.
To add Widget Configuration:
Enter the URL into the URL to display Channel box
Click Save button
Note: You can add multiple URLs to the same Channel but it would restrict analytics split out by specific pages
Note: Each URL can only be used on at most 1 Channel
To delete Widget Configuration:
Click the trash can icon next to the displayed URL
Publish Updates
Once all settings have been configured or each time a change is made after the Channel has been published, the Candidate App needs to be refreshed.
Adjust settings
Click Generate Candidate App
Preview
Directs you to a preview of the Channel so you can review the setup and make changes to an already published Channel without committing to the update. Using the preview also allows you to view the Channel without any analytics being collected.
View
View: directs you to the live Channel; analytics will be collected when you use this view.
Channel Distribute
Channels are easy to distribute to your audience. You have multiple ways to share a Channel.
Direct links to specific sources are available under Share. You have options to get a direct link for LinkedIn, Twitter, Facebook or Job Board/Career Site. Using specific links allows your analytics to be separated by source.
To share link:
Identify desired source
Click Copy Link
Paste Link in the correct location
Personalization
You can send a Channel with a personalized message. This is great for engaging with candidates or prospects.
To personalize a Channel:
Enter Recipient's name into the Recipient box
Enter Sender Name into Sender Name box
Enter Sender Title into Sender Title box
Optional: Enter your custom message into Message box
Optional: Click Create New Personalization button
Optional: Copy link to share
The number of impressions the Channel receives will display next to Impressions.
To delete Personalized Channel:
Click the delete button next to Personalized Channel
Channels Metrics
You can graph the performance of your Channel.
Available Metrics
Channel Impressions: Count of unique sessions shown on a channel
Channel Interactions: Count of unique sessions that interacted with a channel or widget
Video Impressions: Count of unique sessions that started any video
Video Completes: Count of unique sessions that completed at least one video
Conversions: Count of unique sessions that clicked the Call To Action
Interaction Time: Median time between first and last interaction, per unique session (excludes sessions with only 1 event). Note: sessions will expire after 30 mins of inactivity.
To Graph:
Click toggle on for desired data point(s)
Owner
The owner of the Channel is automatically subscribed to new candidate and video submissions. The owner has edit permission to any owned role.
To Change Channel Owner:
Click the owner icon
Enter email address of new owner
The owner must be a user within the account.
To create a new user go to Settings → Users
Refresh Channel if change is made after Channel has been published
Channel Launched
The date the Channel was published.
Last Updated
The date the Channel was last updated.
Best practice is to review all Channels that have not been updated in more than 6 months to confirm videos are still up to date and accurate